Do you think the chatbots powered by Artificial intelligence will replace the users?
A bit deeper look at the emerging technology that is driving rapid chatbot development — Artificial Intelligence. A chatbot is nothing but software that simulates the behavior of a human customer service representative by initiating and maintaining “conversation” with users. A chatbot normally communicates using machine learning, ensuring that the interactions flow naturally. Thanks to the developers of AI chatbots now can understand the intent of a person when they need human help and respond accordingly.
Without continued advancements in natural language processing, chatbots would remain as awkward and spammy as they were at the start of their growth. NLP is the base for language recognition in Apple’s Siri and Google Now.
This has two key components, one is natural language understanding (NLU) and natural language generation, which allow technology to understand natural language speech and text-based commands (NLG).
- Imagine engaging with a chatbot all day in up to 13 different languages. Sounds impressive? KLM Royal Dutch Airlines, with Facebook’s Messenger app, provides exactly the same service. And it’s a classic example of the expansion of AI-powered chatbots in the business world.
- Many users claim that AI-powered chatbots will soon be able to replace users. Well, no one can say if that is for good or bad. Currently, they have become an important feature in messaging apps.
In the following steps we can see the dawn of chatbots which are fueled by the advancement of AI standards:
- The rapid growth of global AI markets.
- Demand for powerful chatbots.
- Moving beyond text-based conversations.
- A fresh challenge for UX designers.
- Exponential popularity of messaging apps.
- Efficiency as customer management tools.
- Human assistance should back up AI chatbots.
- Multiple tasks handled by the same platform.
- The cost advantages.
- Support from the big players.
Each and every case in developing a chatbot is different that is why developing an Artificial Intelligence-powered chatbot is a complex task. The creation of a chatbot is highly influenced by business requirements and performance standards.
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