A patient calls to request an appointment for today because they have had a cold for over a week. The patient states that the only time they can come in is between 11am-2pm, because they need to leave for work at 3pm. You have two appointments, but not in the requested time frame. They are 2:15pm and 3pm. How would you handle the following scenario?
A patient calls to request an appointment for today because they have had a cold for over a week
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